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How easy is it to integrate PhoneConfirm into my existing online forms or shopping cart system? |
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Integrating PhoneConfirm into your existing application is fast and straightforward. It only requires minor code changes, which PhoneConfirm will help facilitate. In most cases involving your shopping cart system, the PhoneConfirm service is used to validate a phone number prior to sending the data to your online credit card processor. |
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What design formats can PhoneConfirm integrate with? |
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PhoneConfirm supports requests in two formats - a basic HTTP GET request format, and also a Web Service (SOAP/HTTP) format. |
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How effective is PhoneConfirm in reducing credit card chargebacks? |
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Reductions in online fraud and resulting chargebacks based on using a phone verification system vary. However it would not be uncommon for you to experience a decrease in chargebacks of 90% or more.
Fraudsters are much less likely to pursue a transaction on your website when they are faced with providing a verifiable phone number. Phone numbers, especially phone numbers that will be verified using your PhoneConfirm ?call and PIN response? system, are much easier to trace than IP addresses. |
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Does PhoneConfirm store phone numbers that it dials during the verification process? |
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PhoneConfirm stores the phone numbers used in your ?call and PIN response? verification system for a period 60 days for accounting and billing purposes only. After that time period your numbers are permanently deleted. PhoneConfirm is an ?add on to, but separate from? your customer transaction process. It does not interact with, capture, or record any other aspect of your customer information. |
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Is it important to label my website with the PhoneConfirm logo designation? |
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Yes, it is a key aspect of protecting you and your customers from fraud. If you place the PhoneConfirm logo on your website, your high-value customer will know that they are interacting on a website that puts the highest priority on deterring fraud, as well as validating and protecting their identity. Additionally, potential fraudsters will know they their phone number will be ?checked? which will act as an additional deterrent to fraud, saving you money. |
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What happens if PhoneConfirm is unable to validate a transaction? |
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In such a circumstance, the final decision is yours. You can proceed with the transaction based on the information provided, or escalate to a more intensive level of verification (like a personal phone call, fax of both sides of the credit card used), or deny the transaction. PhoneConfirm is your tool to use as you determine to discourage and combat online fraud. |
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Why is it important to offer PhoneConfirm to my customers? |
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Your customers know online fraudsters are getting more aggressive and want you to get more aggressive in your anti-fraud protection.
Businesses that offer PhoneConfirm as part of a secure ordering process have an advantage over their competitors (for example, many larger websites such as eBay, Yahoo and others already use a ?phone and PIN response? verification system). It is a fact that many of your customers are still uncomfortable ordering over the Internet, even through a secure process with which they have experience. The more secure your customer?s experience is, the better your security reputation, ability to compete, and bottom-line. |
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