Increasing Customer Support issues and costs
due to Invalid Account Sign-Ups: Users
of online services routinely abuse free trials
and one-time sign-ups by creating multiple accounts
and signing up multiple times. The result is an increase in your businesses
expenses to process the accounts and expending resources for end-users who
have no intention of becoming actual paying customers.
Exposure to legal action due to underage
Sign-ups: Your business is exposed to
potentially serious legal action and costs when
children and teenagers sign-up for online services,
blogs (such as myspace.com, facebook.com etc…),
and other accounts by intentionally or unintentionally “mischaracterizing” their
age or identity. By adding PhoneConfirm.com to the sign-up process underage users
are discouraged by being identified with a phone number associated with the sign-up.
An invalid sign-up phone number can be “flagged” so that repeated sign-ups cannot take place.
This actually helps protect young people from interacting on websites that are inappropriate or
potentially dangerous to them.
Discourage online predators from use of
your web system: Your business is exposed
to potentially serious legal action and costs when
sexual predators and criminals sign-up for online
services, blogs and children's sites with the intent to use
your service for predatory or criminal activity.
By adding PhoneConfirm.com phone verification service to the sign-up process, you may
discourage deviant and criminal users. A phone number associated with a sign-up
identified as a deviant user phone number, can be “flagged” so that repeated sign-ups
cannot take place. This reassures parents that your web system is incorporating additional
steps to protect young people from interactions on websites that are inappropriate or
potentially dangerous to them.
Exposure to legal action due to upload/downloads
of copy written material: Websites and
users that have transactions involving uploading
or downloading copy written music, writing, video,
graphics etc…are the subject of intense legal scrutiny.
Liability for illegal transactions (remember ignorance
is not a legal defense!) of copy written material
is an evolving area of law centering around peer-to-peer
(P2P) services involving verification of the material
and the person(s) or network involved in the transaction.
By using PhoneConfirm.com to help verify the individuals
involved in the transaction of copywritten material
website administrators of copywritten material
can help discourage illegal uploads and downloads
of copywritten material - protecting themselves
from potentially costly legal action.
Overwhelmed by Automated Sign Up “bots” and
Spammers : Many owners of listservs (electronic mailing list software) and
online group systems are quickly overwhelmed by
the huge number of automated sign-up bots used
by spammers to create fraudulent accounts, most of which
are nothing more than advertising messages and
links for “Herbal Viagra.” The result is these
valuable listservs and group systems are quickly
overwhelmed with embarrassing spam and abandoned
before they have a chance to serve their original
purposes. By adding phone verification administrators to these listservs and
online group systems, automated sign-up bots and the spam they create can be completely halted.
Traceability of malicious computer users
on your LAN/WAN/WiFi network: Every time
you allow a computer user to “plug in” to your
network it exposes your network to viruses, worms,
and other malicious activity resulting in network
downtime, degradation of service, and increased
expense. PhoneConfirm.com provides an additional layer
of traceability to any connection to your network
by insuring you are authenticating a computer user's
phone number when they request access to your network.
Specifically, providers of WiFi hot spots can discourage
computer users, who may be seeking to hide both their true
identities and malicious activities, from signing onto their
WiFi system with unverified identifying information.
Customer churn and frustration due to Password
Resets: Customers who don't remember their
passwords don't get mad at themselves, they get
mad at your business – and then they drop your
service. Competitive offers and high customer expectations
have put significant pressure on online service
businesses to provide streamlined online account
management services like Password Resets. PhoneConfirm.com facilitates a
secure, automated process for enabling a quick and simple Password Reset
so you maintain security and keep your customer.
Competitors or potential customers use Incorrect
Phone Numbers given as part of online “trial” offerings,
electronic newsletter sign-ups, ROI (cost per click) calculators, sign-ups
for marketing material, drawings, etc…: In
many cases, the use of an online offering, calculator,
sign-up or drawing is contingent on providing basic
marketing information –name, email, phone number
- back to the website. However, as often as not, the information provided
is false, many times because your competitors are researching your online ROI
calculator. Fictitious new sign-ups will use a completely fake email
(example: email@example.com) to use your system or if you've set up a “confirm
your receipt” email they may use a junk email account (example, firstname.lastname@example.org)
with no real identifying connection to the person using the online.
Also, these same people may input junk phone
numbers as part of their use or sign-up of your online
services. PhoneConfirm.com service will verify the
phone numbers of users of all of these online services
and sign-ups. This can discourage competitors from signing up for your competitive
information and using your online calculators, drastically reduce the shipment of marketing
material to junk contacts, and greatly improve the quality of marketing leads created by
these kinds of online sign-ups.
Avoid Spam blacklists with triple Opt-in
marketing verification: A sizeable portion
of online spam complaints are, in fact from customers
who have signed up to receive your information
and forgotten they have done so. By adding PhoneConfirm.com
to your opt-in marketing processes, you add another
procedure and record to protect your business from
creating spam and from unwarranted complaints that
you are spamming. The result is that by using a triple opt-in strategy you have records
to protect yourself from spam blacklisting and a degree of assurance that you are in
compliance with anti-spam legislation.
Changes to a Shared Online Calendar System
Creates Problems: Changes to a shared online
calendar or project website without an automated notification
to the parties sharing the calendar or project website
can create as many problems as the website was set
up to solve. For example, if one parent of an online
co-parenting calendar website makes a schedule change
(used by divorced parents to help schedule interactions
for shared children) without the quick notification
to the other parent the result can be confusion, anger,
and distrust of the calendar system itself. Adding
PhoneConfirm.com to an online calendaring system enables
both sets of parents to log-in, receive instant notification
and verification that they have been notified of schedule
changes, without necessitating that they actually speak
to one another.
Similarly, in a business setting where joint calendar
changes are important for all parties involved to
verify that they have been notified of changes PhoneConfirm.com
ensures the accountability of project members.